Frequently Asked Questions

Q. Do you offer breakfast?

A. No, but all of our units have kitchens. Also, there is breakfast available nearby – restaurants are all within walking distance. Breakfast options at restaurants can range from a coffee and muffin for $5 or full breakfast averages around $10.00 at most places.

Q. Do you have an ocean view?

A. No, but some of our units at our sister property The West Coast Motel on the Harbour have beautiful view of the boat harbour from some, but not all of the units. Whale’s Tail Guest Suites is located just 1 block from the harbour and have a view of large hemlock and cedar trees and the 2/3 bedroom suites would have a mountain view from some of the units. See room descriptions for more details.

Q. Do you have a hot tub?

A. No, but staying with us you receive free access to the West Coast Fitness Centre which has a heated indoor pool and a DRY cedar sauna at that is great to warm up in after a day of fishing or surfing at the beach. Plus, a 3000 sq ft (Gold’s Gym sized gym!).

Q. Is there a place to buy groceries?

A. Yes! We may seem like a small village but we have a Co-op grocery store where you should be able to find everything you need and a small corner convenience store. The store closes on “small town hours”, usually at 7 pm.

Q. Do you have internet.

A. Yes, we offer Free High-Speed Fiber-Optic internet to our guests.

Q. Do you have a dock where we can moor our boats?

A. No, but we are located only a few minutes away from the government marina where you can receive moorage. But we do have a place to store your trailer, if needed. Call the harbour master at 250-725-8190 to arrange moorage.

Q. How far away is Tofino?

A. Ucluelet and Tofino are 42 km apart and about 30-45 min drive.

Q. Can you surf in Ucluelet?

A. You can’t surf right in Ucluelet, but it’s only a 10 min drive away at Wickinninnish Beach/Long Beach. Rentals and surf lessons are available at local surf shops. We do have packages and discounts that can be arranged through our desk and you will have some savings by booking through us.

Q. Do you allow pets?

A. No, but at our affiliate property The West Coast Motel on the Harbour they do have one cabin that we allow small non shedding dogs (must be pre-approved).

Q. Do the units have private washrooms?

A. Yes, all of our units come with a private washroom with sink, toilet and shower. All units, except the Euro Sleepers come with a full tub, as well.

Q. Where can I store my fish?

A. Not in your unit, but you can store it with a local processor (located ½ block away), called Fishfull Thinking, that will clean and flash freeze it for you. Outside storage is not an option because they will attract bears, raccoons and crows. Some fisherman choose to store their fish in coolers in a locked vehicle (must be enclosed), however we strongly recommend the fish processor, as they will flash freeze your catch and vacuum pack for continued freshness for many months to come.

Q. How long does it take to get to Ucluelet from the ferry?

A. If you are arriving from the departure bay ferry terminal in Nanaimo you are looking at a 21/2 – 3 hr drive to Ucluelet. If arriving by ferry from Victoria then you are looking at 4 -41/2 hour drive to Ucluelet.

Q. Can you rent a car in Ucluelet?

A. Yes, but not right in Ucluelet. You can rent cars from Budget which is located at the airport between Ucluelet and Tofino. You can arrange your booking prior to your arrival by contacting budget directly.

Q. Do you have a BBQ?

A. Yes, we have a shared BBQ on site

Q. Is there any place to eat in Ucluelet?

A. Yes!!! 20+ restaurants and counting. Walk to all of them.

Q. Do the kitchen units come with dishes?

A. Yes, we have fully equipped kitchens with all of your dishes, glasses, pots, pans etc.

Q. Is there daily housekeeping?

A. Yes we offer a daily service within the time frame that our housekeepers are here.

Q. Are the rooms clean?

A. Yes, yes, yes! This is our passion and our livelihood. We inspect our rooms after every clean to ensure quality control. We also pay fair wages to our hard-working housekeeping staff – our great staff are one of the main reasons for our success and we believe in treating them as our most important resource. They are the ones making sure our rooms are clean and they treat our guests well. Most of our staff members have been here for many years – unusual for this occupation. Don’t just take it from us – check our Guest comments page or our Tripadvisor review page for further information.

Q. Is there guest laundry?

A. Yes, we do have a coin-operated guest laundry on-site. Open 9AM to 9PM daily. Change and laundry soap available through the front desk. We also have a “dry-room” in our Gazebo. In-house guests with wetsuits or wet rain-gear can store this gear in the dry room overnight. The dry room has an additional heat-source and will help make your gear warm and dry for use the next day.